Your information will be held by INDEVCO North America (INA).
Who Are We?
This website is owned and operated by INDEVCO North America with international headquarters in Doswell, Virginia. We reserve the right to delete and modify the content of this website at any time, for any reason and without notification to anyone. It is prohibited to copy, reproduce, republish, upload, post, transmit or distribute any content in this website, for public or commercial purposes, without written permission from the INA Legal Department.
Data Collection & Security
INA does not share with or sell to third parties any information collected from our news network, lead generation forms, or related email campaigns.
INA uses security measures to protect against the loss, misuse, and alteration of information on the website. Likewise, we will always ensure data you provide us remains safe and secure.
When you visit our website, INA may send your computer a “cookie.” Cookies are designed to hold and store a modest amount of data specific to a particular web visitor and website on your computer, in addition to tracking your general use of the site.
Our website uses Google Analytics to monitor user activity in order to improve the site and user experience. This is statistical data about user browsing and does not identify any individual. You may delete and block all cookies from our website by configuring your web browser to accept, refuse, be prompted if a cookie is set, and to delete cookies.
INA Data Privacy Notice
INA is committed to ensuring the personal and corporate privacy of all who enter this website. The following discusses how information submitted to this website is gathered, protected and disseminated. Please note that if you use this site, you agree to this policy.
The EU General Data Protection Regulation (GDPR) requires us to manage all personal information in accordance with the Data Protection Principles. In particular, we are required to process your personal information fairly and lawfully.
This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us, in order that we may provide the product or service that you require.
You may request access to the information we have about you. You may also request the right to be forgotten. In the latter case, we will remove your contact info from the system and will not contact you again.
All our employees are responsible for maintaining customer confidentiality. We provide training to all employees to remind them about their obligations. In addition, our policies and procedures are regularly audited and reviewed.
Where Will We Obtain Your Information?
Your personal information will be held securely by INA so that we can manage your relationship with us now and/or in the future.
This will include information you provide when you contact us and any additional information provided by you in various ways, including online request quote forms, emails, letters, telephone calls and conversations in meetings, exhibitions, forums and other exchanges.
We will not retain your personal information for longer than is necessary for the maintenance of your account or for legal or regulatory requirements.
How Will We Use Your Information?
We may use the personal information we hold about you for the following administrative activities:
- Providing you with product quotations, product information and status update of your orders
- Suggesting new products and services and notifying you about important changes or developments to the features of those products and services
- Inviting you to customer events and exhibitions
- Responding to your inquiries and complaints
- Updating, consolidating, and improving the accuracy of our records
- Evaluating the effectiveness of our marketing activities
- Conducting market research and training
- Customer modeling and trend analyses, with the aim of developing and improving products and services
Processing this information enables us to better understand your needs and requirements in an efficient way you expect.
Your data may also be used for other purposes for which you give your specific permission, or in very limited circumstances when required by law or where permitted under the terms of the EUGDPR.
When Will We Share Your Information?
We will treat your personal information as private and confidential but may disclose it outside INA if:
- Allowed by mutual contract or agreement
- You provide your consent
- Needed for shipping, delivery, and logistics to deliver the products and services you requested from us
- Needed by consulting firms or market research companies working with us on projects to assist in providing better products and services for you
How Do We Process Information Outside The European Economic Area?
All countries in the European Economic Area (EEA), including the United Kingdom (UK), have similar standards of legal protection for personal information under the GDPR.
We may manage personal information and provide products and services from business units outside the EEA that do not have similar standards of data protection laws. Personal information will remain protected as per the GDPR.
Why Will We Contact You?
In line with ‘How Will We Use Your Information?’ above, we may contact you about new or enhanced products, as well as existing products and services you already purchase or used to purchase from us. In addition, we may use your email address for a service contact. This contact may continue after your relationship with us ends.
Ensuring excellent customer service is very important to us. To do this, we may engage in various methods of communication to send you information, including email, telephone or mobile. You may let us know your preferred channel of communication or ask us to stop communicating at any time by emailing firstname.lastname@example.org.
Do We Gather Information From Social Networking Sites?
As part of our ongoing commitment to understanding our customers better, we may research and use information present on public profiles on social networking sites, such as LinkedIn.
Will We Pass Your Information To Other Companies For Their Own Direct Marketing?
Unless you have given us your consent, we will not provide information about you to other companies to use for their own marketing purposes.
How to Contact INDEVCO North America